Customer service, not falling rates, the focus for 2023: UP

The Class I railroad vowed it would focus on providing better service to shippers in 2023 and move to heal wounds from tense labor negotiations by addressing quality-of-life issues affecting its workforce.

The Class I railroad vowed it would focus on providing better service to shippers in 2023 and move to heal wounds from tense labor negotiations by addressing quality-of-life issues affecting its workforce.